At 3999vi, protecting the personal data of every player across Bangladesh is a core operational commitment. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you hold over your own data.
Six principles that define how 3999vi handles your personal information. The complete legal text is provided in the sections below.
3999vi does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used exclusively to operate and improve the platform and services you use directly.
All personal and financial data exchanged between your browser and the 3999vi platform is protected by 256-bit SSL encryption — the same standard used by leading financial institutions operating across Bangladesh and internationally.
We only collect the personal information that is genuinely necessary to provide you with a secure, functional, and compliant gaming experience. We do not gather data for data's sake.
Where sharing data with third-party service providers is necessary — such as payment processors including bKash and Nagad — access is strictly limited to what that provider requires to perform their specific function. They may not use your data for any other purpose.
3999vi retains personal data only for as long as it is required to fulfil the purposes described in this policy, or as mandated by applicable law. Once data is no longer needed, it is securely deleted or anonymised.
You have the right to access, correct, and request deletion of the personal data 3999vi holds about you. Our support team is available 24/7 to handle data-related requests promptly and transparently.
3999vi ("we", "us", "our") operates the online casino and sports betting platform accessible at https://3999vi.app (the "Platform"). We are committed to protecting the privacy and personal data of every individual who registers, browses, or interacts with the Platform, including players located across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond.
This Privacy Policy sets out in clear, formal terms the categories of personal data we collect, the purposes for which that data is processed, the conditions under which it may be shared with third parties, the security measures we apply to protect it, and the rights available to you as a data subject. This policy should be read alongside our Terms & Conditions.
By creating a 3999vi account or by continuing to use the Platform after this policy has been published or updated, you acknowledge that you have read, understood, and agreed to the data practices described herein. If you do not agree with any aspect of this policy, you should discontinue use of the Platform immediately.
3999vi collects personal data in two broad categories: information you provide directly, and information collected automatically through your use of the Platform. The table below summarises the principal categories of personal data we process.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Registration & account updates |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Each platform visit |
| Usage Data | Pages visited, games played, bets placed, session duration, clickstream data | During active sessions |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | When you contact us |
| Verification Documents | Copies of government-issued ID, utility bills, selfie photographs for liveness checks | KYC & AML compliance |
We do not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes.
We collect personal data that you voluntarily provide to us when you register for an account, complete the KYC verification process, make a deposit or withdrawal request, contact our customer support team, or participate in promotions and surveys. The accuracy of this information is your responsibility; please keep it up to date.
When you visit the 3999vi Platform, certain data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, browser type, device identifiers, referring URLs, and information about the pages and games you interact with. This data helps us maintain Platform security, diagnose technical issues, and improve your overall experience.
When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or any other supported payment provider, the relevant provider may share transaction confirmation data and partial account identifiers with 3999vi to facilitate the transaction and enable reconciliation. 3999vi does not receive or store full payment account credentials.
For the purpose of fulfilling our Know Your Customer (KYC) obligations, we may engage specialist identity verification partners who process the documents and data you submit during account verification. These partners act under strict data processing agreements and are not permitted to use your data for any purpose other than completing the verification on our behalf.
3999vi processes personal data only for legitimate, defined purposes. The principal purposes for which we use the data we collect are as follows:
We do not use automated decision-making processes that produce legal or similarly significant effects on you without human oversight, except where this is required to prevent fraud or comply with regulatory obligations.
Every instance of personal data processing conducted by 3999vi is grounded in one of the following recognised legal bases:
We share the minimum necessary financial and identity data with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — strictly to process your transactions. These providers operate under their own privacy policies and are bound by applicable financial data protection regulations.
To meet our KYC obligations, we share identity documents and verification data with specialist third-party providers. These partners are contractually prohibited from using your data for any purpose beyond completing the specific verification task commissioned by 3999vi.
3999vi uses third-party cloud hosting, content delivery, and analytics services to operate and maintain the Platform. These providers may have limited, incidental access to personal data stored on systems they manage, subject to strict contractual data processing obligations.
Casino game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data to facilitate game delivery and resolve technical disputes. They do not receive identifiable personal data beyond what is necessary for this purpose.
3999vi will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of 3999vi, its players, or the general public.
In the event of a merger, acquisition, or sale of all or a substantial portion of 3999vi's assets, personal data held by 3999vi may be transferred to the acquiring entity. We will notify affected users of any such transfer via email or a prominent notice on the Platform prior to the change taking effect.
Under no circumstances does 3999vi sell, rent, or otherwise commercially exploit your personal data to unaffiliated third parties for their own marketing or commercial purposes.
Cookies are small text files placed on your device when you visit a website. 3999vi uses cookies and similar technologies — including web beacons, pixel tags, and local storage — to operate the Platform, remember your preferences, maintain session security, and understand how users interact with our services.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is placed. Please note that disabling certain cookies may affect the functionality of the 3999vi Platform, including your ability to log in or access specific features.
3999vi employs a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
While 3999vi implements robust security practices, no online system can be guaranteed to be completely immune from security incidents. You are responsible for maintaining the security of your own login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
3999vi retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or compliance obligations. The following general retention periods apply:
On expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a data subject, you have a number of rights in relation to the personal data that 3999vi holds about you. These rights are set out below. To exercise any of them, please contact our support team using the details in Section 14.
You may request a copy of the personal data 3999vi holds about you, along with information about how it is used and shared.
You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections can be made directly within your account settings.
In certain circumstances, you may request deletion of your personal data. Note that some data must be retained to comply with legal obligations and cannot be deleted on request.
You may request that we limit the processing of your personal data in specific circumstances, such as while the accuracy of data is being contested.
Where processing is based on your consent or a contract, you may request a copy of your data in a structured, machine-readable format.
You may object to processing conducted on the basis of legitimate interests or for direct marketing purposes. We will assess your objection and respond promptly.
We aim to respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We do not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.
The 3999vi Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 18. Registration on the Platform by a minor is a violation of our Terms & Conditions and, where detected, will result in immediate account closure and deletion of all associated personal data.
If you are a parent or guardian and have reason to believe that a minor under your care has registered on the 3999vi Platform, please contact our support team immediately using the details in Section 14. We will promptly investigate and take all appropriate action, including deleting the account and any data associated with it.
3999vi uses age verification mechanisms during the registration process and reserves the right to request documentary proof of age at any point during a player's account lifecycle.
The 3999vi Platform may contain references to game providers, payment partners, or other third-party services. While we take reasonable care in our partner selection, 3999vi does not control and is not responsible for the privacy practices of any third-party website or service provider. This Privacy Policy applies solely to data collected and processed by 3999vi.
We encourage you to review the privacy policies of any third-party providers with whom you interact in connection with your use of the Platform — particularly payment service providers such as bKash, Nagad, and Rocket, whose privacy practices govern the handling of your data on their own platforms.
3999vi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered users by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect.
The most current version of this Privacy Policy will always be accessible at /privacy-policy. The "Last Updated" date at the top of this document reflects the date on which the most recent revision was published. Your continued use of the 3999vi Platform after any amendment takes effect constitutes your acceptance of the revised policy.
If you do not agree with any amendment to this policy, you must discontinue use of the Platform and may request account closure by contacting our support team as described in Section 14.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the 3999vi support team using the details below. All data-related correspondence must be submitted in English.
Platform: 3999vi (https://3999vi.app)
Data Enquiries Email: support at 3999vi.app
Response Time: We aim to acknowledge data rights requests within 5 business days and to provide a substantive response within 30 days of receipt.
Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays.
Now that you understand how we protect your data, discover everything the 3999vi platform has to offer — from live casino games and cricket betting to slots and fishing games.
18+ only | Please gamble responsibly | Terms apply